KGO Shipping Policy

Thank you for shopping with KGO. We aim to process and deliver your order as quickly and reliably as possible.

Where we ship

KGO ships to available destinations worldwide except India. We do not accept or ship orders with a delivery address in India.

Order processing

Current processing estimates are displayed at checkout. Business days exclude weekends and public holidays. You will receive a confirmation email after placing your order and another notification when it ships.

Shipping times

Estimated delivery times are displayed at checkout and vary by destination and shipping method. Delivery times are estimates and may vary because of carrier delays, customs procedures, weather, holidays, or other circumstances outside our control.

Shipping costs

Standard shipping is free to addresses within the contiguous United States.

Shipping charges apply to Alaska, Hawaii, and international destinations. The available shipping methods and charges will be calculated and displayed at checkout.

Expedited shipping, if offered, may carry an additional charge regardless of destination.

International orders

International orders may be subject to customs procedures, import duties, taxes, brokerage fees, restrictions, and delays. Unless checkout expressly states otherwise, these charges are not included in the product price or shipping charge and are the recipient’s responsibility. Customers are responsible for ensuring that products may lawfully be imported into their destination country.

Tracking

If tracking is available, you will receive a tracking number by email after your order ships. Please allow up to 48 hours for tracking information to update.

Incorrect shipping information

Customers are responsible for providing a complete and accurate delivery address. If you notice an error, contact us as soon as possible at help@myk-go.com. We cannot guarantee that an address can be changed once an order has been processed or shipped.

Lost, delayed, or damaged orders

If your order arrives damaged, is significantly delayed, or appears to be lost, contact help@myk-go.com promptly after delivery or the expected delivery date. Include your order number and photographs of damaged items or packaging. We will review the issue and assist with next steps.

KGO is not responsible for packages marked as delivered by the carrier or packages lost because an incorrect address was provided, except where applicable law requires otherwise. We will make reasonable efforts to assist with the carrier’s investigation.